List of Articles Hotel Industry

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  1 - Social Aspect Analysis of Tourism Sustainable Entrepreneurship Management in Hotel Industry Case Study: 4 and 5 Star Hotels of Tehran
  Abdoreza Roknodin
  Entrepreneurship is a crucial element in the social, organizational and personal success. One of the important approaches in entrepreneurship is social entrepreneurship which seems to be a beneficial instrument in reaching businesses' social sustainability. Social dimen More

  Entrepreneurship is a crucial element in the social, organizational and personal success. One of the important approaches in entrepreneurship is social entrepreneurship which seems to be a beneficial instrument in reaching businesses' social sustainability. Social dimension is one of the most important one in sustainability. Also, in tourism industry, there is an extensive interaction between people and many social consequences, therefor, more importance would be attached to the social challenges. Hotels as one of the most important sectors of tourism industry have various impacts on the society and the environment but implications of tourism businesses (including hotels) commitment to the social sustainability principles in Iran are limited. So that, current paper will answer the following question: what is the level of attention to social aspects of sustainable entrepreneurship management in Iran’s hotels? In order to answer this question, surveys and observation were used in 17, 4 and 5 star hotels of Tehran. Moreover, 5 objective indicators related to hotels’ sustainable social activities were observed and the outcomes were compared with the surveys results. Questionnaires were distributed among 17 managers, 213 employees, 96 guests and 196 neighbors of hotels. One sample T test, two sample T test and ANOVA analysis were used in order to test the research hypothesis. Gained results indicate the difference between surveys outcome and the observed facts. Manuscript profile
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  2 - Conceptualizing Entrepreneurial Marketing in Iran’s Hotel Industry; a qualitative approach
  Morteza Khazaei Pool Abolfazl Tajzadehnamin Hamid Zargham Boroojeni mehdi karoubi
  This paper tries to identify the dimensions and indicators of entrepreneurial marketing in the hotel industry by establishing a link between three areas of marketing, entrepreneurship and the hotel industry. The research method is a qualitative exploratory method. To ga More

  This paper tries to identify the dimensions and indicators of entrepreneurial marketing in the hotel industry by establishing a link between three areas of marketing, entrepreneurship and the hotel industry. The research method is a qualitative exploratory method. To gather data, semi-structured interviews were conducted with 20 senior hotel managers in Tehran to discover the dimensions and indicators of entrepreneurial marketing in the hotel industry. The results of the interviews showed that the dimensions of the entrepreneurial marketing comprised 62 indicators and eleven dimensions of “risk management,” “innovativeness,” “proactiveness,” “customer orientation,” “competitor orientation,” “opportunity orientation,” “pioneerism,” “networking,” “being updated,” “supply and participation” and “value creation.” The review and critique comparison of the result in manufacturing, retail, food and information technology industry indicated that the dimensions and indicators of the concept of entrepreneurial marketing in the hotel industry were different from non-tourism and hospitality businesses. Manuscript profile
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  3 - The Effect of Water Conservation and Waste Reduction Management on Increasing the Customer Loyalty in the Hotel Industry
    Maryam Mesbahi Shokrieh  Taheri Zahra  Akbari
  Developing the tourism industry had both positive (creating employment and environmental aesthetics) and negative effects (making environmental pollution and destroying ecosystems). In recent decades, the awareness of the environmental impacts of tourism increased as a More

  Developing the tourism industry had both positive (creating employment and environmental aesthetics) and negative effects (making environmental pollution and destroying ecosystems). In recent decades, the awareness of the environmental impacts of tourism increased as a sign of a change in attitudes towards the environment. This research investigated the effect of water conservation and waste reduction management on increasing customer loyalty to show the role of hedonic values in the hotel industry. The statistical population included the customers of four- and five-star hotels in Tehran. The study used random sampling and Cochran formula to get a sample. A standard questionnaire was used as a tool to collect the data whose validity and reliability was examined through the content validity and Cronbach’s alpha. Structural equation modeling was used for data analysis. The findings showed that water conservation and waste reduction management had positive and meaningful effects on hedonic values and customer loyalty. Hedonic values had positive and meaningful effects on customer loyalty. The results also showed that water conservation and waste reduction management through hedonic values had a significant positive effect on customer loyalty. Manuscript profile
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  4 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
  jafar bahari Shahla  Bahari
  10.52547/journalitor.36165.9.18.0
  Today's business environment requires organizations to find new strategies to compete with their rivals. Therefore, maintaining customer satisfaction and loyalty is an important goal to achieve by organizations. In a world where competition among companies is constantly More

  Today's business environment requires organizations to find new strategies to compete with their rivals. Therefore, maintaining customer satisfaction and loyalty is an important goal to achieve by organizations. In a world where competition among companies is constantly increasing, the immediate solution to achieve a sustainable competitive advantage is to improve the quality of services, which in turn leads to customer satisfaction. Many organizations have recognized that customer satisfaction can bring about their long-term success, and the entities involved in the tourism industry, especially the hotels, are no exception. Furthermore, many studies conducted in various industries have shown that providing quality services is a key factor in building customer loyalty. In other words, offering superior services to customers leads to customer satisfaction, which is necessary to establish customer loyalty. This functional survey study set out to investigate the relationship between service quality and customer satisfaction, loyalty, and trust in the Enghelab and Laleh hotels in Tehran city. To collect the required data, some questionnaires were administered to the hotels' guests who were selected via the available non-random sampling method. The data were then analyzed via structural equation modeling using SMART PLS software. The results showed that service quality had a significant positive effect on customer satisfaction, trust, and loyalty. It was also found that customer satisfaction had a significant positive effect on customer's trust and loyalty. The impact of customer's trust on customer's loyalty was also proved to be positive and significant. Manuscript profile
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  5 - Investigating the Effect of Staff Self-Leadership on Internal Branding and Role Identity in Hotel Industry: A Case Study of 5-Star Hotels in (Mashhad)
  Jamshid Najari Beydokhti Omid Behboodi
  10.61186/journalitor.36248.11.23.257
  The current applied descriptive-correlational study sought to investigate the effect of staff self-leadership on the outcomes of internal branding and role identity in the hotel industry. The statistical population of the study comprised all the staff of 5-star hotels i More

  The current applied descriptive-correlational study sought to investigate the effect of staff self-leadership on the outcomes of internal branding and role identity in the hotel industry. The statistical population of the study comprised all the staff of 5-star hotels in Mashhad, out of whom 120 people were selected through the Morgan table using simple random sampling. The required data were collected via the standard Zhang and Zhou questionnaire (2021) whose face and construct validity were measured through expert approval and factor loads, respectively. Moreover, the reliability of the questionnaire was measured and confirmed using the Cronbach's alpha test. Finally, the collected data was analyzed via structural equation modeling. The findings of the study indicated the significant positive effect of self-leadership on brand knowledge, brand commitment, and brand citizenship behavior through factors such as the visualization of successful performance, self-goal-setting, self-talk, and self-aggrandizement. Furthermore, self-leadership factors also influence brand knowledge, brand commitment, and brand citizenship behavior through role identity. It could, therefore, be concluded that promoting self-leadership behaviors helps the internal growth of an organization’s brand and facilitates internal branding through role identity. Manuscript profile
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  6 - Investigating the effect of psychological capital on organizational resilience during the outbreak of Covid-19 (Case study: Mashhad hotels)
  davood ghorbanzadeh Javad Agha mohammadi
  10.52547/journalitor.36276.10.19.167
  The tourism industry has long been recognized as one of the most vulnerable industries to crises. Among the various sectors active in the tourism context, the hotel sector has been most affected by declining travel and accommodation rates during the Covid-19 pandemic. T More

  The tourism industry has long been recognized as one of the most vulnerable industries to crises. Among the various sectors active in the tourism context, the hotel sector has been most affected by declining travel and accommodation rates during the Covid-19 pandemic. To this end, in order to reduce the destructive effects of crises on the hotel sector, the literature introduces the concept of resilience. Therefore, the present study investigates the effect of psychological capital of hotel owners and managers on organizational resilience during the outbreak of Covid-19. The present research, in terms of practical purpose, the method of collecting data is survey data and considering the relationship between variables, correlation with emphasis on structural equation modeling. To understand the relationships of the conceptual model, this study collected data using a questionnaire that was distributed among 157 owners and managers of hotel and apartment hotels in Mashhad in a convenience method. The results of testing hypotheses using SPSS and SmartPLS 3.0 software indicate that the psychological capital of owners/managers of hotel can instil hope and optimism in the employees too and can help them to accept the reality and prepare for future contingencies. It also highlights the impact of owners/manager's life satisfaction on organizational resilience relationship stating that the levels of life satisfaction of owners and managers of hotel significantly influence the process of recovery of the business. This means that despite of adversities, resilient owners and managers would make efforts to get over the negativities of COVID-19 and try to get back to normal. Manuscript profile